Privacy Policy

Information we collect

When you use Rolling Slots Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the actions you take and the choices you make. Some information is provided by you, while other information may be collected automatically when you visit or use the site.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information about your communications with us. We may also collect information needed to confirm that an account belongs to the person using it. This helps us maintain account security and provide appropriate services.

Verification information

Where verification is required, we may handle identity or age verification information and copies or details of documents supplied for that purpose. Verification documents can contain sensitive personal details. They are used to help confirm identity, support safer gambling processes, prevent misuse of the service and meet applicable legal and compliance obligations.

Payment and transaction information

We may record details about deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your account. Payment providers may process payment information on our behalf. We generally use transaction records to process account activity, respond to payment queries, identify unusual or unauthorised activity, and meet record-keeping requirements. Payment information may be handled through secure payment services, and we do not need to retain every complete payment detail ourselves.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, approximate access times and actions taken on the site. This information can help us keep the website working, understand how it is used, detect security issues and improve the player experience.

Information from communications and support

If you contact us, we may keep the information you provide, including your message, account details used to identify you and the history of our response. We use this information to investigate questions, provide customer support, resolve complaints and maintain an accurate record of service-related communications.

How we use personal information

We use personal information only for appropriate business, service, security and compliance purposes. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your account.
• Providing access to games, account features and other website services.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, account ownership and information supplied during verification.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
• Managing account security, authentication and technical support.
• Communicating with you about your account, transactions, important service information and changes to our terms or policies.
• Understanding how the website is used so that we can maintain, improve and secure its features.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and other record-keeping obligations that apply to our services.
• Sending marketing communications where this is permitted and where you have provided any consent that may be required.

We may use automated tools or checks to help identify security risks, unusual activity or information that may require review. These processes support our operational and compliance work. Where appropriate, further review may be carried out before an account or transaction decision is made.

Sharing information

Personal information may be shared with service providers that help operate the website and provide related services. These may include payment services, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support tools, professional advisers and other suppliers that process information for legitimate business purposes. Information may also be disclosed where required to respond to a valid legal request, protect the rights or safety of players and others, investigate suspected wrongdoing or meet an applicable obligation.

We expect service providers that handle personal information to use suitable security and confidentiality measures. Some providers may process information in another country. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information, subject to applicable privacy requirements.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account protections, monitoring and secure transmission methods. No online service can guarantee complete security, so players should also use a strong, unique password, keep login details confidential and contact us promptly if they suspect unauthorised account activity.

Cookies, storage and retention

Cookies and similar technologies

Rolling Slots Casino may use cookies and similar technologies to remember settings, maintain sessions, support account functions, improve website performance, understand general usage and assist with security. Some cookies are necessary for the website or account features to work properly. Other cookies may help us analyse visits or tailor communications and content.

You can manage or restrict cookies through your browser settings. Depending on your settings, blocking or deleting cookies may affect the availability or performance of some website features. Your browser may also allow you to delete existing cookies and control whether websites can place new ones on your device.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some account, verification, transaction and communication records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the obligation that applies.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal restrictions and the need to protect other people or the security of the service.

How to exercise your rights

For privacy and data requests, contact support@rollingslotscasino.click. You may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. Please clearly describe your request and provide enough information for us to identify the relevant account.

• Access: ask for a copy or explanation of personal information associated with your account.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided.

Before completing a request, we may need to verify your identity and clarify the information or account involved. This protects your information from being disclosed to someone else. We will consider and respond to requests within a reasonable timeframe, subject to the complexity of the request and any applicable legal requirements. If information must be retained, we will explain that deletion may not be possible for that information while the retention requirement applies.

Marketing choices

You can choose not to receive promotional communications or withdraw any marketing consent you have provided. Service messages that are necessary for account security, transactions, verification or important changes may still be sent because they are not marketing messages. Unsubscribing from marketing does not automatically close your account or remove information that must be retained for legal, security or operational reasons.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on this page. We encourage players to review it periodically. If a change is significant, we may provide additional notice through the website or by another appropriate communication method.